Company Name: Ezy Valet Services (hereinafter referred to as "Ezy Valet", "we", "us", or "our")

Website: www.ezyvalet.in

1. Introduction

At Ezy Valet, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our valet service platform, in compliance with Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information We Collect

We collect the following types of information:

a) Personal Information

• Name, mobile number, email address
• Vehicle registration details
• Location data (when applicable)
• Identification provided by vendors or employees

b) Non-Personal Information

• Browser and device information
• IP address
• App usage patterns and session data

3. How We Use Your Information

We use your data to:

• Facilitate valet check-ins and vehicle retrieval
• Notify customers via SMS/WhatsApp
• Improve platform performance and user experience
• Send service updates and alerts
• Prevent fraud and ensure security
• Maintain service logs and audits for vendors

4. How We Share Your Information

We may share data:

• With our partner venues/vendors for service delivery
• With third-party service providers like payment gateways, communication (SMS/WhatsApp), or cloud storage
• When required by Indian law or government authorities
• In case of a business transfer or merger

5. Data Storage & Retention

• Data is securely stored on encrypted servers hosted in India or approved international jurisdictions.
• We retain personal data only as long as necessary for service purposes or legal compliance.

6. User Rights Under Indian Law

You have the right to:

• Access and review your personal data
• Correct any inaccuracies
• Request data deletion (subject to retention requirements)
• Withdraw consent

Requests can be submitted to: support@ezyvalet.in

7. Cookies and Tracking

Our website/app may use cookies and similar tracking tools to enhance user experience. You may control cookie settings through your browser.

8. Third-Party Links

Ezy Valet may contain links to third-party platforms. We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect data from minors.

10. Data Security

We implement industry-standard safeguards, including:

• SSL encryption
• Secure API communications
• Access control for vendor data

11. Grievance Officer

As per IT Act, 2000:

• Name: [Appoint a Grievance Officer]
• Email: grievance@ezyvalet.in
• Phone: [Insert]
• Address: [Registered Office Address]

12. Changes to This Policy

We reserve the right to update this policy at any time. Users will be notified of major changes via the website or email.

By using our services, you consent to this Privacy Policy.